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 Post subject: Modem can't connect to Server.
PostPosted: Tue Feb 09, 2016 6:52 pm 
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Joined: Thu Jul 30, 2009 11:45 am
Posts: 7
I recently signed up with TPG through a transfer of account. I provided my credit card details in the account transfer form. On Sunday night, my modem stopped working. It's been trying to connect to server since. I found there's an outstanding bill. I entered my credit card details last night. Today the outstanding bill was gone. But I still don't have connection now.

Can someone please have a look? My customer id is u5489265

Thanks,
Max


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 Post subject: Re: Modem can't connect to Server.
PostPosted: Tue Feb 09, 2016 7:11 pm 
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Joined: Tue Oct 16, 2012 11:18 am
Posts: 1741
Hi Max,

Account is active and line test did not show any network fault lodgeable to Telstra. Customers adjacent to your connection at the exchange have internet. Is your modem connected right now? Our system is not showing the modem connection. Do you have a handset to check if phone has dial tone and if incoming/outgoing calls are working?


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 Post subject: Re: Modem can't connect to Server.
PostPosted: Tue Feb 09, 2016 7:37 pm 
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Joined: Thu Jul 30, 2009 11:45 am
Posts: 7
Thanks for the prompt reply.
I switched off the modem. Just switched it back on. The problem still persists.
Unfortunately I don't have a handset to test the phone line.
You can call me on my mobile to discuss if you like.


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 Post subject: Re: Modem can't connect to Server.
PostPosted: Tue Feb 09, 2016 7:40 pm 
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Joined: Tue Oct 16, 2012 11:18 am
Posts: 1741
Hi mwan0061,

DSLAM still showed no sync. What is the status of the power and ADSL lights of the modem?


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 Post subject: Re: Modem can't connect to Server.
PostPosted: Tue Feb 09, 2016 7:42 pm 
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Joined: Thu Jul 30, 2009 11:45 am
Posts: 7
Power is on. ADSL light is blinking.


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 Post subject: Re: Modem can't connect to Server.
PostPosted: Tue Feb 09, 2016 7:44 pm 
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Joined: Thu Jul 30, 2009 11:45 am
Posts: 7
Also wifi is available, I can log into router admin.


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 Post subject: Re: Modem can't connect to Server.
PostPosted: Tue Feb 09, 2016 8:03 pm 
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Joined: Thu Jul 30, 2009 11:45 am
Posts: 7
Do you detect any sync request coming from my modem?


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 Post subject: Re: Modem can't connect to Server.
PostPosted: Wed Feb 10, 2016 4:31 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1194
Hi mwan0061,

Good day. Sync is detected from your modem. Are you still having any issues?


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