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 Post subject: Re: ADSL2+ Unlimited - Slow Internet Speed
PostPosted: Tue Jul 05, 2016 6:27 pm 
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Joined: Mon Oct 15, 2012 1:35 pm
Posts: 5034
Hi thomas2016,

How slow? Please run a speed test at http://speedtest.tpg.com.au/ and post results here.

Kind regards,
Joven A.


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 Post subject: Re: ADSL2+ Unlimited - Slow Internet Speed
PostPosted: Sun Jul 10, 2016 2:00 pm 
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Joined: Sat Mar 05, 2016 11:07 pm
Posts: 9
Joven A wrote :
> Hi thomas2016,
>
> How slow? Please run a speed test at http://speedtest.tpg.com.au/ and post
> results here.
>
> Kind regards,
> Joven A.

here it is

Last Result:
Download Speed: 5528 kbps (691 KB/sec transfer rate)
Upload Speed: 950 kbps (118.8 KB/sec transfer rate)
Latency: 16 ms
Jitter: 0 ms
Packet Loss: -1%
7/10/2016, 12:59:55 PM


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 Post subject: Re: ADSL2+ Unlimited - Slow Internet Speed
PostPosted: Mon Jul 11, 2016 7:44 pm 
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Joined: Mon Oct 15, 2012 1:35 pm
Posts: 5034
Hi thomas2016,

Is you phone service got issues like no dial tone or static noise? If yes, you need to coordinate it with Telstra.

Kind regards,
Joven A.


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 Post subject: Re: ADSL2+ Unlimited - Slow Internet Speed
PostPosted: Wed Jul 27, 2016 7:57 pm 
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Joined: Wed Jul 27, 2016 7:45 pm
Posts: 1
Hi Admin,
My internet speed never reach 2 Mbs. I dont have any spliter or phone . I just change new Mordem from Dlink to NetGear but the speed still the same . It's annoying
I check mordem statistic and got this

ADSL Link Downstream Upstream
Link Rate 2862 Kbps 424 Kbps
Line Attenuation 32.5 dB 24.3 dB
Noise Margin 8.6 dB 3.8 dB


This is my test form http://speedtest.tpg.com.au/


Last Result:
Download Speed: 1690 kbps (211.3 KB/sec transfer rate)
Upload Speed: 211 kbps (26.4 KB/sec transfer rate)
Latency: 487 ms
Jitter: 105 ms
Packet Loss: -1%
7/27/2016, 6:51:13 PM


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 Post subject: Re: ADSL2+ Unlimited - Slow Internet Speed
PostPosted: Wed Jul 27, 2016 8:57 pm 
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Joined: Tue Oct 16, 2012 11:18 am
Posts: 1850
Hi doiphocapon,

I sent you a PM.


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 Post subject: Re: ADSL2+ Unlimited - Slow Internet Speed
PostPosted: Mon Aug 15, 2016 3:07 pm 
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Joined: Sat Mar 05, 2016 11:07 pm
Posts: 9
Hi

I still face the same problem and probably got the same problem as @doiphocapon
it has been more than 3 or 4 months now and the internet speed is way too slow especially when downloading
I called Telstra since they are the provider for the phone line. they said there is nothing wrong with the phone line and they told me to contact TPG instead of Telstra if it is related to internet problem
Dear admin, what should I do now ? LOL



Here is the result from tpg speedtest
Last Result:
Download Speed: 5452 kbps (681.5 KB/sec transfer rate)
Upload Speed: 1001 kbps (125.1 KB/sec transfer rate)
Latency: 15 ms
Jitter: 1 ms
Packet Loss: -1%
8/15/2016, 2:02:50 PM


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 Post subject: Re: ADSL2+ Unlimited - Slow Internet Speed
PostPosted: Mon Aug 15, 2016 5:50 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1534
Hi thomas2016,

Please remove all devices connected to the socket, I will run a test. Thank you


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