I have been on TPG ADSL 2+ for almost a year, no worries, no trouble until two weeks ago and my line constantly drops out.
Since two weeks ago, I called TPG and they have been very helpful. They helped to reset the line settings, to monitor my line, etc. for several days. Still no improvement.
Last week, following their advice, I borrowed a modem from my friend and tried it for 24 hours while TPG monitored the line for 24 hours non stop, but the line continues to drop as usual, sometime several times in a minute.
3 days later, TPG sent in a techical staff to visit me and he ran a TDR test on my line. By the way, TDR means Time Domain Reflectometery which traces the phone line between my house and the exchange to see if Telstra line has any fault.
Ah, it has - Telstra line around 250 m from my house has a small electrical short which appears random at times.
Now TPG has filed a request to Telstra to fix that random electrical short circuit in their line.
I must express my thanks to TPG team for their help and support.
I must admit that Telstra has very messy copper wires between their exchanges and residential homes all over Australia, which is beyond TPG's control.
I am not here to blame anyone, but to thank TPG for their effort in finding this fault for me which explains why my modem drops out randomly recently. In fact, my friend used my modem while I have his for the 24 hours, he said my modem works perfectly on his line.
So now everything is clear - its not our modems but the measured electrical shorts within Telstra's line some 250 m from my house - thanks to TPG and their TDR field measurement.
I now pray that Telstra will act quickly to fix this for me and for TPG.
I think we should always help each other out - the best we can do at our end is to swap modems with our friends for a day or two to resolve modem issues if any, then the rest is for TPG and Telstra to solve.
Have a good day.