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 Post subject: Lost all my web files in tpg web hosting
PostPosted: Mon Jun 12, 2017 7:03 pm 
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Joined: Tue Dec 04, 2007 10:29 am
Posts: 26
When I tried to access my web http://users.tpg.com.au/<my user name>/ from internet browser is saying:

Forbidden
You don't have permission to access /<my user name>/ on this server.

When I login to my account https://cyberstore.tpg.com.au/your_account/ftp/ and all my html files has gone.

Can you tell me what is going on?

Thanks,

Denis


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 Post subject: Re: Lost all my web files in tpg web hosting
PostPosted: Mon Jun 12, 2017 7:50 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1453
Hi Denis,

We are coordinating with the relevant team to check if there is an issue. We'll get back to you for any updates. Thank you


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 Post subject: Re: Lost all my web files in tpg web hosting
PostPosted: Tue Jun 13, 2017 12:37 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1453
Hi Denis,

The issue has been fixed yesterday. Please verify if you are now able to access your account. Thank you


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 Post subject: Re: Lost all my web files in tpg web hosting
PostPosted: Wed Jun 14, 2017 10:24 am 
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Joined: Tue Dec 04, 2007 10:29 am
Posts: 26
It's all good now. Thank you.


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 Post subject: Re: Lost all my web files in tpg web hosting
PostPosted: Wed Jun 14, 2017 11:19 am 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1453
No worries denislai. Have a great day! :)


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