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 Post subject: NBN Install notification but no service
PostPosted: Sat Jun 17, 2017 2:41 pm 
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Joined: Sat Jan 14, 2012 1:24 pm
Posts: 61
Location: Melbourne
Hi TPG,

I have signed for NBN 25 on 29 March. And was informed by SMS that it is activated on 6 June. I have tried to connect via the Huawei modem but no Internet connection. My ADSL2 still works.

Also been charged twice for Shipping of the modem.

I have sent a Sales enquiry via the website but no response todate.

Please help to check.

Many thanks
Ronnie (ID: pwety88)


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 Post subject: Re: NBN Install notification but no service
PostPosted: Sat Jun 17, 2017 4:10 pm 
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Joined: Tue Oct 16, 2012 11:18 am
Posts: 1841
Hi pwety88,

Please send an email to forum_admin@tpg.com.au with your TPG details and concern. We will look into it.


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 Post subject: Re: NBN Install notification but no service
PostPosted: Sat Jun 17, 2017 5:18 pm 
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Joined: Sat Jan 14, 2012 1:24 pm
Posts: 61
Location: Melbourne
Mar N wrote:
Hi pwety88,

Please send an email to forum_admin@tpg.com.au with your TPG details and concern. We will look into it.


Thanks, Jeseca from Customer Service has made contact and have forwarded the issue to the Technical Dept.


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 Post subject: Re: NBN Install notification but no service
PostPosted: Sat Jun 17, 2017 5:57 pm 
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Joined: Tue Oct 16, 2012 11:18 am
Posts: 1841
Hi pwety88,

Case has been escalated to the engineering department. This will be handled by the NBN team.


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