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 Post subject: Re: Slow ADSL2+ Connection
PostPosted: Mon Sep 05, 2016 10:30 pm 
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Joined: Sat Jul 09, 2016 7:31 pm
Posts: 7
Hi Mar,

No I don't. I'll see if I can borrow one.

In the meantime, do you guys still need to conduct the test with no devices connected?


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 Post subject: Re: Slow ADSL2+ Connection
PostPosted: Tue Sep 06, 2016 3:37 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1072
Hi shauntg,

Good day. For the meantime, as Mar suggested, try to test the phone for any noise. Also try to test with another modem to see if you'd get the same sync speed. Thanks


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 Post subject: Re: Slow ADSL2+ Connection
PostPosted: Tue Sep 20, 2016 8:37 pm 
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Joined: Sat Jul 09, 2016 7:31 pm
Posts: 7
Hi Abby and Mar,

I was finally able to borrow a phone. I tried as you suggested and i can hear a dial tone but there's a lot of static.

Also, I'm unable to get any connection at all tonight. I have tried two different modems to no avail.


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 Post subject: Re: Slow ADSL2+ Connection
PostPosted: Tue Sep 20, 2016 8:50 pm 
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Joined: Tue Oct 16, 2012 11:18 am
Posts: 1707
Hi shauntg,

Send an email to forum_admin@tpg.com.au with the following details:

TPG username
Contact person
Mobile number
Technical concern
No. of phone sockets and devices connected in each socket
Troubleshooting steps completed/results (including phone check)

We will look into it.


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