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 Post subject: cancelling TPG ADSL2 to move to NBN with a different company
PostPosted: Fri May 26, 2017 10:17 am 
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Joined: Thu Oct 04, 2007 8:59 am
Posts: 6
Hi,

what is the process for cancelling adsl2 and moving to a different company for NBN?

i know i have to keep my home phone active with TPG for at least 6 weeks to bring it over to the new company but does an automatic request get put to TPG that i have signed up with another company or do i have to keep my ADSL2 running with TPG until it gets cut over then send TPG an email to cancel it?


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 Post subject: Re: cancelling TPG ADSL2 to move to NBN with a different company
PostPosted: Fri May 26, 2017 1:39 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1490
Hi prince84,

Your phone line must be active until it has been transferred to a new company. If you'll be cancelling the service you need to provide us at least 30 days notice. See our guidelines on this link below:

https://www.tpg.com.au/terms_conditions/adsl_terms

16. CANCELLING AN ADSL/ADSL2+ SERVICE

16.1. You may terminate the ADSL/ADSL2+ service by giving us at least 30 days written notice. You must pay for charges for the Service up to the end of the notice period.

16.2. If you cancel your ADSL/ADSL2+ service before the end of your Minimum Contract Period, you will be required to pay the early termination charges stipulated in this service description.

16.3. You authorise us to charge all termination fees, including, but not limited to, any early termination charges to the Customer's credit card or direct debit account on receipt of your termination notice. Such termination fees are set out at http://www.tpg.com.au/products_services/adsl_additionalprices.php


Let me know if you need further assistance. Thanks


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 Post subject: Re: cancelling TPG ADSL2 to move to NBN with a different company
PostPosted: Fri May 26, 2017 1:46 pm 
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Joined: Thu Oct 04, 2007 8:59 am
Posts: 6
so it doesnt happen automatically when the new company gets NBN issued at my address?

and what email address do i need to give writing to to cancel?


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 Post subject: Re: cancelling TPG ADSL2 to move to NBN with a different company
PostPosted: Fri May 26, 2017 3:20 pm 
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Joined: Mon Sep 01, 2008 5:12 pm
Posts: 7271
Hi prince84,

No, it won't happen automatically. You can send it to adsl_cancel@tpg.com.au stating that you are agreeing with the 30 days notice.


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