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 Post subject: Brothers NBN Installation Incorrect Same as mine
PostPosted: Wed Mar 15, 2017 12:16 pm 
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Joined: Wed Mar 16, 2011 12:55 pm
Posts: 15
Hello, I had a problem when my NBN was set up and now my brother has the exact same problem. It took you and NBNco nearly a week to get a tech out here to fix it after I told you and NBNco exactly what the problem was. No one told the tech what it was either but he figured it out in 5 seconds and went to fix it within 10 minutes I had NBN after nearly a week of no internet.

The problem is the installation was stuffed up and it wasn't switched over properly to VDSL. This gives error 8180 on the modem and the modem syncs to ADSL2+.

So my brother needs an NBN tech sent to his place ASAP. It's not his modem or his settings, he hasn't been hooked up properly.

Edit: His customer id is 4409050


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 Post subject: Re: Brothers NBN Installation Incorrect Same as mine
PostPosted: Wed Mar 15, 2017 7:05 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1194
Hi nottheonlychris,

Good day. I have coordinated your concern to our NBN team. I will send you a pm once I receive feedback. Let me know how I can assist you further. Thanks


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 Post subject: Re: Brothers NBN Installation Incorrect Same as mine
PostPosted: Thu Mar 16, 2017 3:36 pm 
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Joined: Wed Mar 16, 2011 12:55 pm
Posts: 15
Any updates?

Has a tech been scheduled?


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 Post subject: Re: Brothers NBN Installation Incorrect Same as mine
PostPosted: Thu Mar 16, 2017 5:05 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1194
Hi nottheonlychris,

I have made a follow up and I'm still waiting for an update from our NBN team.
I'll let you know once I receive feedback. Thank you


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