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 Post subject: Porting phone number from Telstra LL to TPG NBN FTTN
PostPosted: Sat Jun 24, 2017 9:51 am 
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Joined: Sat Jun 24, 2017 9:39 am
Posts: 2
Hi, I've signed up for the NBN Unlimited with PAYG calls. Ticked the box for "keep existing phone number"

My wife tells me she had a call from TPG saying we'd need to contact Telstra to get this done. Is that correct?
I had the idea TPG handled it all.

Thanks
Kev


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 Post subject: Re: Porting phone number from Telstra LL to TPG NBN FTTN
PostPosted: Sat Jun 24, 2017 11:18 am 
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Joined: Tue Oct 16, 2012 11:18 am
Posts: 1835
Hi Kev,

The porting of the number to TPG was rejected since it was already disconnected. We can only port in an active phone number. You need to call Telstra to reactivate the phone service and remove any pending work order on it.


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 Post subject: Re: Porting phone number from Telstra LL to TPG NBN FTTN
PostPosted: Sat Jun 24, 2017 12:56 pm 
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Joined: Sat Jun 24, 2017 9:39 am
Posts: 2
Oh, thanks for that.
I'm wondering if I've made a typoe when I entered our phone number because our phone still works.
I'll contact TPG support and check.
Thanks


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 Post subject: Re: Porting phone number from Telstra LL to TPG NBN FTTN
PostPosted: Sat Jun 24, 2017 1:33 pm 
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Joined: Tue Oct 16, 2012 11:18 am
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No worries.


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