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 Post subject: NBN technician no-show
PostPosted: Tue Aug 22, 2017 12:40 pm 
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Joined: Mon Aug 20, 2007 11:42 am
Posts: 14
Hi,

I had an appointment yesterday but no-one showed up. I called TPG but last night but was advised there were no updates from the technician.
I already have an NBN box inside the premises. What else is required to activate the account?

Your appointment has now been confirmed:
Installation date: 21-08-2017
Installation time frame: Between 13:00 and 17:00
NBN Technology: NBN Fibre To The Premises (FTTP)


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 Post subject: Re: NBN technician no-show
PostPosted: Tue Aug 22, 2017 7:06 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1534
Hi,

Please send your details to forum_admin@tpg.com.au.

Thank you


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 Post subject: Re: NBN technician no-show
PostPosted: Wed Aug 23, 2017 12:12 pm 
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Joined: Mon Aug 20, 2007 11:42 am
Posts: 14
Email sent


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 Post subject: Re: NBN technician no-show
PostPosted: Wed Aug 23, 2017 3:52 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1534
Hi rastascan,

We have received your email and we are now coordinating this with the relevant team.


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 Post subject: Re: NBN technician no-show
PostPosted: Sat Aug 26, 2017 8:00 pm 
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Joined: Mon Aug 20, 2007 11:42 am
Posts: 14
New installation date is the 4th September. I already have the NTU but the battery backup unit is required. Is it possible to activate the account now instead of having to wait for the install?


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 Post subject: Re: NBN technician no-show
PostPosted: Mon Aug 28, 2017 5:18 pm 
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Joined: Thu Sep 10, 2015 1:43 pm
Posts: 1534
Hi rastascan,

We will have to wait until September 04 for the installation to be complete.

Let us know if you require further assistance. Thank you.


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